Job Title: Installation Operations Manager

Key Responsibilities:

1. Permit Management:

   • Handle all aspects of permit applications, renewals, and inspections.
   • Ensure compliance with local and state regulations.
   • Serve as the primary contact for municipalities, ensuring that all documentation is completed on time.

2. Installation Oversight:

   • Manage and oversee all installation projects from start to finish.
   • Coordinate with the sales, procurement, and installation teams to ensure seamless project execution.
   • Ensure that all equipment, materials, and labor are scheduled and available before each job begins.

3. Problem Solving & Decision Making:

   • Act as the point person for troubleshooting during installations.
   • Resolve on-site issues quickly and effectively, minimizing delays.
   • Develop contingency plans and manage unexpected challenges like jobsite conditions, customer concerns, or last-minute adjustments.

4. Team Leadership:

   • Lead and manage installation teams, including technicians, subcontractors, and support staff.
   • Conduct regular team meetings to discuss project updates, safety, and performance.
   • Mentor and train team members, ensuring adherence to company standards.

5. Process Optimization:

   • Analyze and improve existing installation processes to increase efficiency and reduce errors.
   • Create standardized procedures and checklists for the team to follow.
   • Implement strategies to minimize downtime and resource waste during installations.

6. Customer Communication:

   • Serve as the liaison between the customer and the installation team.
   • Provide regular updates to customers on installation timelines and any potential issues.
   • Address any customer complaints or concerns, ensuring high customer satisfaction.

7. Budget and Cost Management:

   • Work with the finance team to manage installation budgets, ensuring projects are completed on time and within cost limits.
   • Track costs related to labor, materials, and permits, optimizing where possible to improve margins.

8. Vendor & Contractor Relationships:

   • Develop and maintain strong relationships with vendors and subcontractors.
   • Ensure all third-party contractors meet quality and performance standards.

Qualifications:

• Proven experience in project management within the electrical, HVAC, or plumbing sectors.
• Strong understanding of permit processes and local regulations.
• Problem-solving mindset, with the ability to think on their feet.
• Excellent leadership skills with the ability to manage a diverse team.
• Strong communication and negotiation skills.
• Proficiency with business management software, such as ServiceTitan, for tracking projects and coordinating teams.

Key Metrics for Success:

• Timely completion of installation projects.
• Reduction in permitting delays or issues.
• Improved customer satisfaction scores for installation work.
• Increased team productivity and reduced installation-related errors or rework.